B2B Quotation and Order Terms

These terms apply to business orders made by quotation and processed manually. They complement our general terms and conditions and cover pricing, delivery, payment terms, and liability. Please read them before confirming your order.

In the event of any conflict with our general e-commerce terms and conditions, these terms shall take precedence.

1. General
The parties to these terms are Decor Room (“the Seller”) and the company/organisation placing an order (“the Buyer”). By confirming an order, the Buyer accepts these terms.

2. Orders and Agreement
Orders are placed manually via e-mail, telephone or other direct communication. A binding agreement is formed only when the Seller has confirmed the order in writing.

3. Quotation and Special Terms
Terms explicitly stated in a quotation or other written agreement between the parties take precedence over these general terms to the extent that they differ.

4. Buyer’s Terms
Any general or specific purchasing terms from the Buyer, whether communicated verbally, electronically or in writing (e.g. via purchase order, e-mail or PDF), shall be deemed invalid and are not binding on the Seller. Only these terms, together with any written deviations in the quotation or expressly approved by the Seller, shall apply to the agreement.

5. Prices and Payment
All prices are stated excluding VAT and any customs or import charges.
As a standard, full payment of the total order value must be made before delivery. Specific payment terms are stated in the respective quotation. For special orders and larger volumes, a deposit is usually required before production begins and the agreement is concluded. The size and terms of the deposit are specified in the quotation. Regardless of special terms, full payment must always be received before delivery takes place.

6. Retention of Title
Delivered goods remain the property of the Seller until full payment has been received.

7. Delivery and Transfer of Risk
Delivery takes place in accordance with the agreed delivery terms, usually EXW Stockholm or DAP (only for deliveries within the EU) according to Incoterms 2020.
The Seller is not liable for delays caused by third parties, e.g. transport companies, or for events beyond the Seller’s control (force majeure).

8. Complaints
The Buyer must inspect the goods upon receipt. Complaints regarding defects must be made in writing and without undue delay, but no later than 7 days from delivery. Hidden defects must be reported no later than 10 days from the date the defect was discovered or should have been discovered, and in any case no later than 6 months after delivery.
If a complaint is accepted, the Seller’s liability is limited to, at its discretion, replacing the goods or refunding the purchase price for the defective goods. No further compensation (e.g. for downtime, additional costs or lost income) will be paid.

9. Returns
Returns are accepted only after written agreement prior to delivery and shall in such cases be at the Buyer’s cost and risk.
Specially ordered or custom-made goods cannot be returned under any circumstances. The Buyer has no right of withdrawal or right to return under these terms.

10. Product Use and Responsibility
The Seller is not responsible for how the products are used by the Buyer or third parties. It is the Buyer’s responsibility to assess the suitability of the products for the intended use, including technical requirements, safety standards and regulations within the relevant industry.
The Seller makes no warranties, express or implied, regarding the product’s suitability for a particular purpose beyond what is expressly stated in the product information.

11. Colour and Product Variations
Minor variations in colour, finish, surface treatment, dimensions or other details may occur between different production batches, particularly when manufactured from natural materials or through manual processes.
Such variations are considered normal and do not constitute a defect in the product.

12. Limitation of Liability
The Seller’s total liability, regardless of the basis of claim, for defects, deficiencies, delays or any other cause is in all circumstances limited to the total invoice amount for the relevant order.
The Seller shall never be liable for indirect or consequential damages, including but not limited to loss of production, lost profits or other economic loss.

13. Export and Local Legislation Outside the EU
The Seller is not responsible for ensuring that delivered products meet technical, legal or safety requirements under the laws of countries outside the EU/EEA, including but not limited to the United Kingdom, Norway or Switzerland.
The Buyer bears full responsibility for ensuring compliance with applicable regulations in the country where the products are used or resold.

14. Miscellaneous
The Seller reserves the right to refuse orders or change terms for future business. Oral agreements are not binding without written confirmation.

15. Governing Law and Dispute Resolution
The agreement is governed by Swedish law. Any disputes arising from these terms shall primarily be resolved through negotiation. If the parties cannot reach an agreement, the dispute shall be finally settled by the Swedish general courts, with Stockholm as the first instance.